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Babies R Us Complaint - BEWARE - Babies R Us New Refund Policy Requires Consumer to provide Sensitive Confidential Information
Babies R Us Complaint

Babies R Us Complaint

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BEWARE - Babies R Us New Refund Policy Requires Consumer to provide Sensitive Confidential Information


I tried to return a brand new item a week after I purchased it. The store demands that I give my driver license for them to swipe and collect confidential personal information and storing it in their data base, even though I have a purchase receipt. I filed a complaint with a customer service representative who told me a regional manager would be contacting me. No manager has ever returned my call. I posted my complaint on the Babies R Us facebook page and the next day a representative called me, but he would not give me his name. He just said it was the store's return policy to collect the driver license information. I asked why they demand that I give them my identity information, yet he refuses to give me his name. He said there was a difference. I was returning an item. I believe their demand is uncalled for, and they have no right to collect information that is personal, placing me at risk of identity theft. i have a receipt and the merchandise is in the same condition as when it was perfect. It is unopened, and unused. The attitude displayed by the employees that I spoke with with arrogant and condescending. I will never shop at any of the "R Us" stores again.


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