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Babies R Us Complaint - Nothing but grief to offer
Babies R Us Complaint

Babies R Us Complaint

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Nothing but grief to offer


On 8/22/17 I placed an online order for a crib with an attached changing table on Babies R Us for in store pick-up, as a ship to home option did not exist. On 8/26/17 I received an email notifying me the product was ready for pick-up. On the morning of 9/3/17, that's EIGHT DAYS later, I received an email that my order was cancelled. I called customer service as I was actually going to pick-up the crib that afternoon. I had to organize some family members to come help as the item is heavy and bulky so I needed someone with a bigger car to help. Basically, I rearranged my, and several members of my family, Labor Day weekend to make this pick-up happen. Here's what customer service said and did for me which is downright pitiful. After approximately 35 wasted minutes, it turns out there was an "inventory discrepancy" and the store never had to the crib ready for pick-up. The product is going out of stock and I quote the manager I was speaking to, "I don't know why it's still available for sale online as this would almost certainly happen again if ordered for pick-up at another location". So, they can't ship to me, they can't ship to another store, and when I said we specifically ordered when Babies R Us was having a 20% off cribs that are $399 or more sale, I was told if I called them back they could offer me the same discount on another crib IF it was $399 or less. To sum up, Babies R Us totally screwed up. It is completely unacceptable to take over a week to figure out your own inventory. If we had gone to pick-up on any of the seven previous days, we'd have gotten to the store and been told the product isn't there. I, the customer, got an "I'm sorry" and a possibility to perhaps use a coupon if I stayed under a certain price. Babies R Us caused me and my family a lot of grief and offered nothing in return. I got a crib yesterday, but sure as hell didn't give my business to Babies R Us. This experience has left sick a sour taste in my mouth. I will never use Babies R Us for another registry and will discourage my large family and extensive number of friends, who are all at the age of having children, to shop elsewhere.


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